Issue: Screen is blank during scheduled service time
Steps to resolve:
1. Does the TV have power and is powered on? If you can change inputs or volume then that's a good sign.
2. Is TV on the correct input. Most TV's were installed with the player on HDMI 1, this isn't always the case as sometimes items get moved about. Try checking other inputs to see if they have content.
3. Was content scheduled? If this is a Sunday service or a Wednesday Student event this is a definite yet, if not there is a small chance no one was notified of the need. Please check with our Production team or post to the slack channel #get-support
4. Attempt to locate the metallic grey player on the back of the TV,
There are 3 cords going to this device and are connected to #2 (Power), #3 (HDMI) & #6 (Network)... We also use something called POE (Power Over Ethernet) to power these devices and you should see a small network cable connecting #2 & #6. Please disconnect either this adapter from the network end/wall OR disconnect only #2 for approx. 20 seconds then reconnect. This should power cycle the device and within 2 minutes you should see content on the TV.
In the event that the device is unreachable (especially without a ladder on a Sunday) or that Step 4 did not resolve the issue please reach out to the Slack channel #get-support or submit a trouble ticket.